Legal

Terms of business.

Plain-English terms for working with us: fixed written quotes, staged payments, your ownership on final payment, and no surprise invoices.

What these terms cover

These terms apply to work Resolution Web Limited is engaged to do — websites, internal tools, photography, video, brand assets and related services. A signed or emailed acceptance of our quote counts as acceptance of these terms.

Quotes

Every job gets a fixed, itemised quote in writing before any work starts. The quote says exactly what's included; anything outside it is quoted separately before it's done. Quotes stay open for thirty days.

Payment

Work is paid in stages: a deposit books the job in, the balance follows agreed milestones, and the final payment is due before launch or handover. Payment plans, where agreed, are set out in the quote.

What we need from you

Jobs run to schedule when content, feedback and approvals arrive promptly. If a job stalls on our side we'll say so and fix it; if it stalls waiting on materials or decisions, timelines move with it.

Ownership

When the final payment clears, the deliverables are yours — the site, the artwork, the accounts, the lot. We keep the right to show the work in our portfolio unless you ask us not to.

Third-party licences (fonts, stock, plugins) stay on their own terms, and anything you supplied remains yours throughout.

Hosting and care

Hosting and care run as simple monthly retainers, set out in writing. Either side can end a retainer with a month's notice; if you leave, we hand everything over cleanly.

Changes and revisions

Reasonable rounds of revision are built into every quote and the quote says how many. Bigger changes of direction are scoped and quoted before we build them — no surprise invoices, ever.

Our responsibility

We carry out all work with reasonable skill and care. We're not liable for losses we couldn't reasonably foresee, or for problems caused by third-party services we don't control; where we are liable, our responsibility is capped at what you paid us for the work in question. Nothing in these terms limits liability that can't legally be limited.

Ending a job

Either side can end an engagement in writing. You pay for the work done to that point; we hand over everything that's been paid for.

The legal bit

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If one clause turns out to be unenforceable, the rest still stand.